Page 4 - ASG Newsletter Aug 2022B-web

ASG FOCUS - SEPTEMBER 2022 Edition
Centre managers Marie Gribben of Middle-
ton Shopping Centre, and Kirsty Williams
of Mill Gate Shopping Centre, agreed to a
collaborative approach to conflict manage-
ment training, hosting classes at both of
their locations. This innovative approach
allowed for the majority of the ASG teams
at both centres to attend a training session
which provided excellent results.
The Conflict Management Training class was
open to anyone from either team who wished
to attend, resulting in an outstanding turnout
for both locations with members of mainte-
nance, housekeeping, customer services and
security teams taking part. The syllabus was
delivered in a very flexible relaxed style to en-
able the teams to discuss any current issues
or concerns and allow them to take away
applicable, practical knowledge and under-
standing of the subjects covered.
These topics included:
• What is conflict management?
• Your perception of conflict
• Why conflict occurs
• The human response to conflict
• Understanding the cycle of conflict
• The power of communication
• Understanding empathy
• Conflict management strategies
• Effects of drugs and alcohol
• Understanding the relationship
between space and violence
• Use of force options
• Strategies to deal with groups
4 | ASG FOCUS - SEPTEMBER 2022 Edition
Collaborative approach
to conflict management
training a runaway
success
Above
Conflict Management
Training at Mill Gate
Shopping Centre
The training was provided by Phil Newton, a
specialist provider of a number of key cours-
es including Emergency First Aid at Work,
Mental Health First Aid in the Workplace,
Conflict Management Training, and Manual
Handling and Safeguarding. Phil has an ex-
tensive CV in the key areas associated with
the training requirements which reinforced
why he was the natural trainer to provide this invaluable when trying to peacefully resolve
support. His extensive experience and quali-
fications include:
• Communication Studies degree.
• Has run the Independent Jiu-Jitsu
Association (5th Dan Black Belt) since
2000, including teaching self-defence
workshops.
• 2009 - 2016 ran extended provision in
South Cumbria (teaching teenagers who
were disenchanted with school or had
behavioural issues).
• 2014 completed NFPS (National
Federation of Personal Safety) course
to allow teaching of conflict management,
breakaway and restraint training.
• From 2016 has been the lead trainer for
Cumbria Chamber of Commerce,
teaching conflict management and first
aid to their members.
Following a separate training session led
by Phil at the Walkden Town Centre a few
weeks ago, the Conflict Management Train-
ing course has now been delivered to over
50 ASG employees.
Simon Hawkins, ASG Operations Director
commented on the training, “Clearly the train-
ing has been incredibly well received, Phil’s
Business Focus
Above
ASG teams get involved in a Conflict
Management Training session
at Middleton Shopping Centre
expertise in this area is self-evident and the
knowledge he impairs to our teams will be
conflict on site. We are looking forward to
more courses being scheduled in the near
future for other key client locations so we can
give as many of our employees as possible
the opportunity to manage an environment
when conflict arises.”
Marie Gribben, Centre Manager at Middleton
Shopping Centre, also commented on the
course’s success, ”We couldn’t have hoped
for a better outcome, professional tuition of
this kind is essential, and the attendance just
shows how engaged and focused the ASG
teams are on the wellbeing of the centres
and our visitors.”
Kirsty Williams, Centre Manager at Mill Gate
Shopping Centre added, “It was great that
the collaborative approach allowed the vast
majority of the ASG team to attend. They
enjoyed themselves and learned a lot, I’m
sure they would all join me in thanking Phil
for very useful and practical sessions at both
locations.”