Page 7 - ASG Newsletter April 2022 - FINAL
P. 7
People in the News ASG FOCUS - MAY 2022 Edition
Kat and team
delivering outstanding
service at the Woolshops
Shopping Centre
Above
From left to right:
ASG Team Supervisor Kat
Webster and ASG Operations Manager
Paul Isherwood
Kat Webster, ASG Security Team Super- dedication by saying, “She was happy to Above
visor at the Woolshops Shopping Centre go the extra mile for the centre” following From left to right:
in Halifax, has been providing exemplary an incident which led to Kat returning ASG Team Supervisor Kat Webster and Team
service at the centre, and was recently back to site to assist Jason with an urgent Member Beth Wilson
commended for her dedication and requirement, and this following a long day
diligence by centre Operations Manager, at work, and when she was only seconds ASG FOCUS - MAY 2022 Edition | 7
Chris Ward. from being at home.
Kat’s actions when dealing with a dis- Kat was also incredibly proud to be
tressed customer, who was non-verbal, able to present her own team member
perfectly match the ideals of the centre Beth Wilson with her own certificate and
when serving their valued customers. Kat voucher of appreciation following another
was able to provide the distressed gen- fantastic month of service delivery. Beth is
tleman with surety and comfort whilst she always ready, willing, and able to sup-
resolved his concerns, and this was done port her colleagues, the Woolshop team
in such a way that will have no doubt left and the many thousands of visitors who
him with a lasting and very positive mem- attended the centre throughout January
ory of his visit to the centre. Chris Ward, 2022. Beth has only been with ASG
Woolshops Operations Manager stated, for roughly 9 months now, and she has
“Kat’s actions exemplify what we are already established herself as a valuable
working towards daily and embody the asset to the team, continuing to perform
Woolshops customer service culture and exceptionally well and display a level
charter. Her certificate of appreciation of dedication to customer care which is
was well earned, she is an outstanding second to none.
member of the centre’s team”.
Simon Hawkins, Operations Director at
Jason Gregg, Shopping Centre Manager, ASG, commented, “What a team! Kat and
further commented that Kat had deliv- her colleagues display all the very best
ered, “Excellent customer care …. very qualities of service that ASG has become
much appreciated by the gentlemen in renowned for; dedication to the task at
question” and he further went on to thank hand and a level of commitment and dili-
Kat for her gence that makes us all very proud. Well
done, Kat, Beth and the team, exceptional
work.”
