Congratulations to Ercan Kacan, Security Guard at Edmonton Green Shopping Centre, on this recognition he received:
“I would like to nominate Ercan Kacan for supplier daredevil for his hard work in finding a missing person who regularly visits Edmonton Green Shopping Centre.
The elderly gentleman with mobility issues has constant care, and went missing from his home on the 15th August. The carers visited the management office and gave out his picture to the team but unfortunately there was no sign of him on the day.
On Monday 24th August, whilst doing a camera patrol, Ercan spotted the gentleman amongst the thousands of visitors we have daily and followed him on the camera until he could leave the control room covered to ensure the gentleman was safe and could be collected.
He took the gentleman for a coffee, rang the police and the carers and waited with the gentleman until he was safely reunited.
Ercan showed exceptional customer service skills and real attention to detail in his work in order to spot the gentleman, who hadn’t been home in 9 days.”
Naomi Wainford, Operations Assistant, Edmonton Green Shopping Centre.
Photograph show (l – r) Simon Hawkins, Security Operations Director, ASG; Nicholas Agbgala ASG Security Manager, Edmonton Green Shopping Centre; Ercan Kacan ASG Security Officer; Marie Kyriacou-Edwards Operations Manager, Edmonton Green Shopping Centre and Naomi Wainford, Operations Assistant, Edmonton Green Shopping Centre.