Customer feedback is paramount to developing and nurturing long-term business relationships. Here is what our customers say about us…
“I would like to thank the security team at Princes Quay who helped my mum on Saturday when she lost her bag and her purse. She is nearly 89 and the team were so helpful cancelling her debit cards and buying her and her friend a coffee and helping her when she was so upset. They rang her as soon as she got home to say her bag had been handed in at Topshop by someone and everything was there her cash, cards and bus pass. Thank you whoever that honest person was and thanks again to all in security including Andy today you have a great team and my Mum is over the moon”.
Shopper at Princess Quay, Hull
We take great pride in these kind words which illustrate our dedication to the highest levels of customer service. Well done team security!
“Just like to say that we have been very pleased with the Service you and your staff have provided us with this year. Alison, Allan, and Mary have worked very hard and we would like you to pass on our thanks. Looking forward to continuing working with you in the future.”
Commenting on our charitable provision of end of project cleaning for the new Salvation Army Offices in Manchester:
“I just wanted to thank each and every one of you for your efforts with the completion of the project because none of this would have been possible without the fantastic support from yourselves – our supply chain partners. I was overwhelmed by the response that I received and this project would not have been possible without the fantastic support that I received along the way so thank you very much.”
The contract at the Manchester hospital has now come to an end and we can now conclude the cleaning services as of today. The cabins we are located in are being demolished and will no longer be located on site.
Thanks for your services, Chuck has been a great member of the team and worked well during every visit.”
“Aston Services Group provided welfare cleaning services to our site accommodation over a continuous period of nine months, they were always responsive to our needs and presented a cost-effective solution to keeping the office, canteen and WC’s clean on site.
I would definitely look to using them on another project.”
“Aston have provided a really good service… Andrew our cleaner has been reliable and thorough and is pro-active in terms of liaising with his office for new equipment as the job has progressed. He understands construction sites and has fitted in well with the team.
The support from the office has also been very good, with requests followed up and last minute changes accommodated.”
Just wanted to say how well Lorna is doing. Nothing is ever a problem and she has got it so organised, obviously, this is due to the training she received from Ruth, so big thank you to Ruth. We are really pleased with how it is working here.
Just thought she deserved a well done.
“The jet washing and painting have been a massive improvement to the external appearance of the building and were done very quickly and efficiently.”
“We are delighted to have achieved WorldHost Recognised Business Status as we are passionate about service standards. The team at Lakeside Village took part in a rigorous training course facilitated by Aston Services Group that really put us through our paces.
But it was all worth it because we know that when our customers see the WorldHost logo displayed across the centre, they’ll know that we have made a commitment to delivering an exceptional experience for them.
Having achieved such a recognisable customer service accreditation has generated a really positive buzz across Lakeside Village about the service we offer and it also helps to promote Doncaster as a friendly and welcoming tourist destination. It’s a huge honour for us and all our staff who have worked really hard to get us to this point.”