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Supervisor commended for outstanding customer service

Paul Isherwood, site supervisor at Lakeside Village (an outlet shopping centre in Doncaster asset managed by Realm Limited), has been awarded the Employee of the Month by Care Facilities Management. In two separate incidents, Paul helped save a customer’s life and also was instrumental in the success of a Police investigation into damage to a car.

Centre Manager, John Magee of Realm, said, “Paul’s ‘can do’ attitude is infectious! This is fully deserved and I am pleased that we are rewarding his loyalty”.

Presenting Paul with his certificate and voucher, Jim MacKinnon, director at Care FM said, “Paul has been with us since Care FM started and alongside being Supervisor of the Year 2014, he continues to train staff and instruct on first aid. His approach to customer service is exemplary and I would like to take this opportunity to thank him as a valued member of Care Facility Management and Lakeside Village.”

Paul commented, “Care FM have looked after me and are a great company to work for. Lakeside is a really nice place to visit for all the family and we are working together to enhance the shopper’s experience.”

Picture caption shows left to right: John Magee, Lakeside Village Centre Manager, Paul Isherwood, Site Supervisor and Jim Mackinnon, Director Care Facilities Management, part of Aston Services Group.

Supervisor commended for outstanding customer service

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