We have just received a thank you card from a customer who visited Dalton Park Outlet Destination in County Durham.
Adam Baxter, ASG Assistant Facilities Manager, said, “Whilst shopping she became unwell resulting in her collapsing and losing consciousness. ASG Security were alerted and attended immediately with defib. The lady was shopping with her two young daughters who were very distressed – but we managed to calm them and we looked after them until the ambulance arrived and took over. It transpired that the lady had undergone major heart surgery in September 2019 and this trip was her first since the operation.”
Jackie Johnson, Operations Manager for REALM Ltd (Asset Managers of Dalton Park) commented, “Happily the lady in question has returned to Dalton Park – looking considerably better than last time – and this represents a really great team effort. We take great pride in providing a welcoming, safe environment for all visitors to enjoy. We commend the response and care the staff showed – well done!”
Photograph shows: from Left to Right.
Jackie Johnson – Operations Manager for Realm
Adam Baxter – Facilities Manager for Aston Services Group
Angela Maitland – Cleaning Manager for Aston Services Group
Kris Brown – Regional Operations Manager for Aston Services Group.