Customer Service Officer at Woolshops, Halifax, Gary Hirst has been recognised for his continued hard work and diligence. On several occasions he has gone above and beyond the call of duty, staying with a customer who had got caught in a lift and keeping her calm until emergency services arrived to free her; returning to site after hours to open the car park for a family who had attended a funeral. On both these occasions he showed kindness and empathy towards the customers.
Gary is very humble and is a valuable member of the team.

Jason Gregg, Woolshops Shopping Centre Manager comments:

“As a Savills’ shopping centre we place a strong emphasis on good customer care. We want to ensure all visitors to the Woolshops Shopping Centre are provided with a safe and welcoming environment and are treated in a courteous and polite manner. Key to this vision are our Customer Service Officers; often the first and only contact visitors have with the centre. Their attitude and aptitude is paramount to the centre achieving this aim and Gary has shown just how important it is to not only go the extra yard but also treat members of the public with respect and kindness. Thank You Gary you are a deserving recipient of this award.”

Photograph shows Gary receiving his award from Jason.