Carlton Lanes Shopping Centre’s ASG team had their first aid training put to the test on the 23rd June 2022 when a member of the public raised the alarm to a serious medical emergency on the site. A gentleman had been taken ill and required urgent medical assistance. The team responded quickly, keeping their heads in a difficult situation, immediately calling the Ambulance Service and apply their  first aid skills professionally, including the deployment of the on-site defibrillator.


Dwain Longley, an Area Operations Manager for Yorkshire Ambulance Service, commented in a letter of thanks to the team and management on their professional behaviour during the emergency. He recognised their prompt actions and the fact that they did not shy away from putting their skills in to action in a real-life scenario.


From the start of the medical emergency to the application of first aid and the handing over of the patient and thereafter supporting the ambulance teams, the ASG team worked quickly, professionally and in the best interests of the patient. The team also received praise for how they co-ordinated other centre personnel to ensure that the patient’s dignity was maintained throughout the care.


Paul Isherwood, who is responsible for the ASG inhouse first aid training at Carlton Lanes Shopping Centre commented, ”I’m very proud of the team and how they put their training into action, it is one thing learning the theory and skills in a class room environment, quite another applying them in a real-life situation. They are a credit to the centre, they kept their heads and stayed focused on the patient’s needs.”


Gareth Spedding, ASG Regional Operations Manager, who happened to be on site at the time of the incident conducting an employee welfare visit and was able to support the team’s efforts added, “This incident highlights just how important first aid training is within the ASG teams. The efforts of all those involved, in what was a very difficult situation, are to be commended. I’d also like to recognise the input of Paul Isherwood. He gave the team the skills and training required to deal with an incident such as this. Well done everyone you are a credit to ASG.”


Danny Wilson – ASG Site Supervisor, Beverly Stockton – ASG Cleaning Operative, and Mathew Litford – ASG Security Officer were all recognised for their actions dealing with the emergency with the ASG Going the Extra Mile award for Carlton Shopping Centre in June 2022.


(In the featured image: From left to right, Danny Wilson- ASG Site Supervisor, Beverly Stockton – ASG Cleaning Operative, David Bailey – Centre Manager and Mathew Litford – ASG Security Officer)

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